Retention is the Root of Refrigerated Delivery Success
For us here at Dallas Courier, a successful refrigerated delivery isn’t just about getting from Point A to Point B on time and with the cargo intact. This, of course, is one of our main goals as we serve clients inside and outside of the Metroplex. But if we only counted success based on the end result, we’d be missing the bigger picture.
At Dallas Courier, refrigerated delivery success doesn’t start and end with the delivery. It’s about the people. Our goal is to perform our refrigerated deliveries in a manner that focuses on retention. Retaining people is the root of our refrigerated delivery success.
Retaining Team Members Through Superior Business Practices
The first step in retention is retaining Dallas Courier team members. Why is that important? Because they’re the heart of our business. We invest in each one of our team members- from front office staff to independent contract couriers. We’d never entrust your cargo to a random name drawn from an algorithm attached to an app. Instead, we hand select our team, train them in areas of federal and local regulations, and then work to retain them through honest and fair business practices.
Our team members are paid above average wages and backed by A-rated insurance policies. Our staff is offered bonuses, health care coverage, and paid time off. We offer our drivers and our office staff a seat at the table, meaning they’re involved in decision making, and their voices are always heard. We treat our people like family because we want them to stay a part of the Dallas Courier family for years to come. Some of our Dallas Courier team members have been with us for decades! We believe this provides stability for our organization and lasting connections with our customers.
Retaining Customers Through Excellent Service
The second, and equally as important part of retaining people is keeping customers through excellent customer service. Some of our clients have been utilizing our services for decades. We’ve provided them daily, weekly, and biweekly deliveries to and from multiple locations (or just one) on scheduled routes. We’re also available to these folks any time of day or night for urgent and immediate refrigerated delivery needs. When they need a delivery, they know to call Dallas Courier.
Even clients who hire us for a one-time hot shot delivery are served in a way that we hope initiates a relationship for the next hot shot delivery. By maintaining our integrity, honesty, and transparency with our customers, we are laying the foundation for a long term relationship.
Clients who trust us with refrigerated deliveries require information flow. Knowing when the delivery was picked up and when it will arrive are vital pieces of information in maintaining the efficacy and integrity of their cargo load. Thanks to our commitment to state of the art technology, Dallas Courier provides clients with up-to-the-minute tracking to avoid potentially hazardous missed delivery windows or mismanaged time. Our commitment to transparency through technology is an important tool in our plan to deliver time and temperature sensitive goods with excellence. We hope it’s one of the reasons you come back to our couriers next time you need a delivery.
Refrigerated Delivery Success is About People
Refrigerated trucks and vans- sure, they’re a necessary component of refrigerated delivery throughout Dallas Fort Worth (and beyond). But the real success lies in the people. Retaining the people who serve and the people we serve are the two most important pieces of the refrigerated delivery process.
The Dallas Courier team and our customers work together for refrigerated delivery success!
Our people can’t wait to serve your people. To get started, find us on the web, request a free quote on our website, or call us for immediate service at 972-680-8000.