Are You Getting The Best from Your Dallas Expedited Shipping Courier?
When you have to hire a Dallas expedited shipping courier, you have a big decision to make. Since it is such an important task, it’s vital that you take into consideration some key aspects. These would, of course, include cost, location, and, perhaps most importantly customer service.
But how can you tell what kind of service you’ll be getting from a courier company before you ever hire them? You certainly don’t want to waste your time on a company who has sub par customer service! It’s best to know this ahead of time. Learning to tell the difference between a customer-oriented courier and one that isn’t could mean the difference between a successful delivery and an unsuccessful one.
Before you commit to a courier for your DFW expedited shipping, you’ll want to consider the following customer-service related topics in regards to how they relate to your courier of choice.
Availability: The first step in deciding whether your courier is up to snuff when it comes to customer service is to ask yourself, “is my courier available when I need them?” Oftentimes, and especially with expedited deliveries in Dallas, your transportation need are unplanned, and require immediate, critical assistance. When you call your courier, you want them to be available to you, 24 hours a day, 7 days a week, to pick up, track, or drop off your deliveries. Anything less than 100% availability is selling yourself short.
Quality team: A courier company is only as good as its couriers. Whether your courier uses licensed independent contractors, or full time employees, or maybe a combination of the two, they should be hiring the best of the best. This means all team members are background checked for safety, licensed in driving all sorts of commercial vehicles, and trained to handle materials that require special care- such as medical supplies, food, or alcohol. A courier team without the right teammates is not a courier that you want to hire with your urgent, same day delivery needs.
Fair and accurate estimates: Perhaps the greatest measure of customer service is the integrity of the company. A courier that low balls your estimate, or exaggerates your time of delivery, just to get your business is likely to leave you disappointed and frustrated. Instead, look for a courier that gives it to you straight, with honest delivery estimates and fair, but feasible, prices. Integrity isn’t always top priority when it comes to running a business, but with Dallas Courier, it’s part of our mission.
On time rate: As couriers, our reputation proceeds us. Here at Dallas Courier, that’s an ok thing. We’re proud of our near-perfect on time rate, and our customers are willing to provide positive feedback and reviews, which proves our commitment to customer satisfaction. Our mission is to deliver you quality service with all your transportation and logistics needs, and to do so with honesty and integrity. Our state of the art technology, dedicated team members, and maintained fleet allow us to move your expedited shipments in Dallas quickly and efficiently, sticking with our goal of on time, every time.
Wouldn’t it be nice to know what you’re getting into before you make a deal with a courier to transport your time sensitive goods across the state of Texas? Finding a courier with spectacular customer service shouldn’t be difficult. All it takes is one call to Dallas Courier.
We’re standing by 24 hours a day, 7 days a week, ready to send our uniformed and professional couriers into action in one of our many available refrigerated vans, straight trucks, or flatbeds. Whatever it takes to serve you well, Dallas Courier is willing to go the distance.