The Last Step in Every Final Mile Delivery Isn’t What You Think
At Dallas Courier, we live to serve. Handing over your final mile deliveries to the right people at the right time is the number one goal of our operations. However, that hand off isn’t the end of the logistics process.
While most organizations close out the delivery once the product is in the hands of a customer, Dallas Courier Service takes it one step further. No delivery process is settled until it’s been reviewed.
That’s right, the review of the delivery is an essential step in the logistics process. Yet, it’s often overlooked. Whether the delivery was a success or it ended in a failure, every transportation provider should take a look at the process from start to finish and see if there’s anything they can glean from the way they handled the delivery.
Here are three steps Dallas Courier Service evaluates a final mile delivery:
The Numbers
When our drivers complete a delivery, it’s time to take a look at the specifics. Did we deliver on time? Did we offer an accurate quote? What percentage of the product was damaged? The numbers don’t lie. Dallas Courier Service maintains an on time rate of 97.4- 98.5%. In a Metroplex that is sprawling, covering over 10,400 square miles, and containing over 7.6 million people, our couriers deliver on time.
Not only are we quick, we’re careful. Year after year, our customers are satisfied with the state of their cargo upon delivery. We have zero freight claims for damaged goods from this year, as well as the past several years. The numbers give our team and our customers a quantifiable way to say- Dallas Courier Service is the #1 delivery provider in DFW.
The Impact on Our Customers
The numbers don’t mean anything, though, if our customers aren’t in agreement. We want to be on time, fair with our quotes, and careful with our transport because we want to build lasting and satisfied relationships with our clients. How can we know they’re feeling the impact of all our hard work? One way is through our reviews and testimonials. Every day, Dallas Courier Customers are happy to share their experiences with us. Just this week, we got the following feedback:
“Looking forward to working with you guys in the future.”
“We will use you again.”
“You guys do a great job.”
We know we’re serving well because our clients are telling us we are! And we’re earning repeat business one happy customer at a time.
Implement Changes
Once we’ve reviewed the quantifiable and the feedback from customers, it’s time to decide if changes are necessary. Is there a way we can do better? Do we need additional training? Is there a method that would work more efficiently? Change for the better is a great thing! If there’s something we can be doing to give our customers even better service with on time deliveries in town or out of town, we’ll try it.
Changes to our methods often include updated technology or specialized care for clients with sensitive cargo. Reviewing our practices and drawing conclusions from the results is essential for our business to thrive in a constantly changing environment and changing customer needs.
Deliveries in Dallas don’t end when the cargo is handed off to the customer. Great logistics providers review every delivery looking for opportunities for growth.
While Dallas Courier Service prioritizes change that makes us better, you can still count on a few things to remain exactly the same with every delivery. On time service, attention and care with your cargo, and unformed, friendly couriers, certified and trained for your cargo.
Do yourself a favor and find your organization a courier that prioritizes the important last step of reviewing the delivery like Dallas Courier Service. Call us today at 972-680-8000 to get started.