Do You Have Confidence in Your Fort Worth and Dallas Deliveries?
Has 2020 shaken your confidence?
You’re not alone. Between disrupted supply chains, the pandemic, and this election, who or what can we trust?
Well, if we’re being honest, Dallas Courier has the answer. And it’s not political or even self-serving. As we have for the last four decades of the life of our business, we trust in the Lord. Following the Biblical principles of loving and serving others, and conducting our business with honesty and integrity, we try to represent Christ to our customers in every interaction.
We also want our customers to trust us.
When organizations work with Dallas Courier, we want them to be confident that they’re receiving quality care, and that their items will arrive on time, in great condition.
How can you gauge your confidence in your courier? Ask yourself these questions as they pertain to your delivery team:
Does my courier have standards for cleanliness?
There are times when cleanliness is not just a bonus, it’s the law! Food and medical shipments require strict adherence to hygiene standards. Failure to do so could result in fines and even jail time! But your courier should always keep cleaning standards a priority, especially during these challenging times with COVID-19.
Sanitizing vehicles, wearing proper PPE, and maintaining social distance are other standards that should be upheld by your courier. Not sure what, exactly, that looks like for your delivery team? Ask them! They should be happy to share their COVID-19 action plan.
Is my courier transparent with the delivery process?
Transparency keeps couriers honest. If your courier isn’t transparent 100% of the way, it leaves room for unscrupulous actions. GPS tracking, logistics technology, and online customer portals make it easy for clients to be in-the-know all the time. 24/7 communication means you’re about to reach your delivery team any time of day or night with questions, concerns, or changes to your delivery.
You should be confident that your cargo will arrive on time, exactly how it should arrive. Transparency makes this happen.
Do past clients have good things to say?
If you go through the trouble of stalking your ex on Instagram, you should at least do a Google search for your courier. Check out testimonials, social media sites, and popular review sites. See what past customers have to say about their experience with your courier. You should be confident that your courier has fabulous customer service with a variety of clients.
Can my courier meet my changing and unique needs?
This year has undoubtedly brought changes to your organization. Are you confident your courier can meet your changing logistics needs? If your courier shows signs of rigidity, such as added fees, strict office hours, or by-the-menu services, you might have the wrong T&L team.
Instead, find a courier that offers to create logistics plans based on your specific needs. Search for a team that can deliver quickly, with care. See if white glove services are offered to help your clients on the receiving end. Flexibility is necessary when you’re in the Dallas delivery game. You need to be confident that your courier will meet your needs, even if they’re frequently changing.
These are tough, but necessary questions to ask of the team handling your Fort Worth and Dallas deliveries. If your confidence is shaken by any one of these points, it’s time to seek a new T&L partner. At Dallas Courier, we’re ready to win over your confidence. In fact, we’re ready 24 hours a day, 7 days a week!
Our couriers work all day, every day, to ensure on time and secure deliveries for our clients. We’re confident that you’ll be satisfied in your experience with our team of professionals. See what our past clients have to say, or contact us and experience stellar customer service first hand by calling 972-680-8000.