3 Things You Want from Your Refrigerated Courier Service

Don’t worry, North Texas businesses, you are NOT asking too much.

When it comes to your refrigerated courier service, you just want a secure, on time, successful delivery, right? In that case, you want to ensure that the courier you select as your partner in cold chain logistics can meet your needs in these three areas:

#1 Efficiency

Refrigerated cargo does not have time to sit on a dock or a parked vehicle waiting to go places. Refrigerated deliveries need to be efficient, streamlined, and, of course, FAST! That means your courier service needs to offer 24/7 response time for new and existing customers. Your cold cargo doesn’t have time to wait around for “normal” business hours.

Your refrigerated courier service should also offer efficient route planning. If you have multiple stops on your route, you need to trust that your courier knows where to go, and the right order to go in, to make your deliveries as efficient as possible.

The last part of efficiency is solid communication. This mitigates the scenario where customers are waiting around for a courier to deliver or a courier is waiting around for customers to pick up or drop off their deliveries. Instead, accurate and timely communication makes for efficient pick ups, drop offs, and routes.

#2 Responsibility

Moving temperature sensitive items is a big task that requires a healthy dose of responsibility. Maintaining a stable temperature, moving items with care, and unloading/loading quickly, but safely, are just a few of the responsibilities of a refrigerated courier service.

However, if your courier is dividing these responsibilities among several different parties or contracts, your chain of responsibility is too long. In the event of an unsuccessful delivery, it’s tough to find someone to make reparations. That’s why your refrigerated courier service should keep a short leash on their chain of responsibility. No hand offs. No third parties. Just one company, committed to success from start to finish.

Transparency is another indicator of your refrigerated courier service’s level of responsibility. Couriers that offer tracking from start to finish, answer clients’ requests 24/7, and offer electronic invoices and order history are maintaining transparency with their clients. This open door policy indicates there is nothing to hide, and it should bring peace of mind to clients.

#3 Credibility

Before you hand your refrigerated cargo over to your courier, you want to validate their credibility. How long has your courier been in business? What do other customers say about your courier of choice?  What does your courier prioritize when it comes to serving clients?

Couriers also gain credibility with clients when they maintain responsible insurance policies. While no great courier plans to utilize these policies, having them on hand gives customers peace of mind knowing, even if an unforeseen event occurs, their cargo is covered. Great transportation providers have responsible policies, despite the high costs, to protect themselves and their customers.

What’s important to you when it comes to selecting a refrigerated courier service?

In our 40 years of service, we’ve found that customers care about efficiency, responsibility, and credibility. That’s why we’ve committed to success in these three areas- and more!

Dallas Courier Service has the most experienced team of professionals in the business, curating streamlined, efficient routes for clients. We never hand your cargo off to a third party, and our app allows for complete transparency for clients to track deliveries from start to finish. We also hold responsible insurance policies that protect our people, our clients, and the cargo we carry.

Ready to learn more about Dallas Courier’s refrigerated courier services? Call us today at 972-680-8000 to get started. Or head over to our website and request a free quote.